general terms & conditions

2twintig pr, located at oostzeedijk 138, 3063 bj rotterdam, registered with the chamber of commerce under number 24384443.

artikel 1 – definitions

in these general terms and conditions:

“220” means 2twintig pr b.v.
“client” means the other party contracting with 220.

these general terms apply to all services provided by or on behalf of 220.
any provisions or conditions set by the client that deviate from or are not included in these terms are only binding if explicitly accepted in writing by 220.

220 provides an offer in the form of a quotation and/or proposal including a quotation.
all quotations are non-binding and valid for 30 days unless stated otherwise.
220 is only bound by the quotation if the client confirms acceptance in writing within 30 days.
a final offer is issued as an order confirmation.
prices may change due to (unforeseen) changes in tasks, scope, or increased costs of materials or services. 220 will notify the client as soon as possible.

the client must explicitly accept the order confirmation in writing unless agreed otherwise.
if the client does not sign but gives the impression of agreement or allows work to start, the offer is considered accepted.
payment of a deposit or agreed fee also counts as acceptance.
220 may refuse an assignment if new information makes execution unacceptable or undesirable.
changes after acceptance are only possible by mutual agreement. 220 may adjust the fee accordingly.

work is performed according to the proposal and/or order confirmation.
if changes cause delays, 220 is not responsible. 220 will inform the client in time.
the client must provide all necessary information, permissions, and licenses.
agreed timelines are not strict deadlines. if a delay occurs, the client must notify 220 in writing and allow a reasonable period to comply.
if 220 cannot deliver due to shortcomings by the client, this is the client’s responsibility.
prepaid hours are valid for up to 6 months after payment.

the client authorizes 220 to engage third parties for the assignment.
prices for third-party services are listed in the quotation. these may be adjusted due to supplier changes or exchange rates.
220 pays third parties after receiving payment from the client, provided services/products are approved.
220 aims to pay third parties within 60 days.
220 is not liable for shortcomings of third parties.

220 offers:
– project-based services with a fixed fee;
– ongoing services with a monthly fee;
– hourly work based on agreed rates.
additional costs or extra work will be charged if reasonably necessary. 220 will notify the client in advance if possible.
50% of a project fee is invoiced in advance.
monthly fees are invoiced at the start of the relevant month.
hourly work is invoiced after completion.
15% is added to out-of-pocket expenses for admin and pre-financing.
prices exclude vat and travel time (€75/hour), unless stated otherwise.

if the client requires specific invoicing details (e.g., po numbers), these must be provided before the start.
220 will send a (digital) invoice unless agreed otherwise.
220 may invoice a 50% deposit at any time during the project.
standard payment term is 30 days.
late payments incur 3% interest per month, with part of a month counted as a full one.
if payment is not received and a collection agency is used, the client owes collection fees.
in case of liquidation, bankruptcy, or suspension of payments, 220’s claims become immediately due.

if an invoice remains unpaid after two reminders, 220 may suspend work.
if a project is canceled, the client owes at least the deposit (50%), plus costs of additional work if applicable.
monthly fees cannot be reduced during the contract term but can be expanded if scope increases.
the monthly fee is reviewed after 3 months.
termination of a monthly-fee agreement requires 2 months’ notice.
either party may cancel with 1 month’s notice in case of irreconcilable conflict.
if the client provides no work for 6 months, 220 may cancel the agreement immediately.
if 220 creates materials without agreed payment (e.g., for a pitch), it may reuse these for other clients.

220, the client, and third parties will treat confidential information with care and only use it for execution of the agreement.
after termination, confidential information must be deleted and destroyed.
personal data will be handled according to gdpr. the client must ensure legal and practical arrangements are in place.
220 will not share journalist or influencer data with the client without prior written consent.

unless agreed otherwise, all works created by 220 belong to the client after full payment.
the client grants 220 a license to showcase works in its portfolio, website, social media, print, and presentations.
if the client uses copyrighted work (e.g., images), they must obtain the correct licenses and indemnify 220.
if the client shares 220’s work with third parties without consent, 220 will charge for damages and enforcement.

220 is not liable for damages unless caused by intent or gross negligence.
the client must review all materials before publication. 220 is not liable for errors afterward.
220 is not liable for lost or damaged files delivered to the client.
the client indemnifies 220 from third-party claims related to the advice or services provided.
220 must first be given written notice with a reasonable remedy period.
if the insurer does not pay out, liability is limited to the invoice amount, or in case of long-term projects, the amount paid in the last 3 months.

220 may list the client in its public portfolio, describe the project, and use the client’s name and brand for pr and marketing purposes.

the client agrees not to approach 220’s employees for work, directly or via third parties, during and up to 12 months after the assignment, unless otherwise agreed.
if the client hires or uses a 220 employee independently, a fee equal to 120 x the daily rate of €1,360 (8 × €170) is due, payable immediately.

220 reserves the right to amend or supplement these terms. the latest version is available at www.2twintig.nl.